The Social Security and National Insurance Trust (SSNIT) has announced a major update to its pension administration system, introducing a mandatory annual Pensioner Certificate renewal for all retirees, effective April 2026.
Under the new policy, every pensioner, whether retiring compulsorily at age 60 or voluntarily from age 55 will be required to renew their Pensioner Certificate each year during their birth month. SSNIT says the measure is aimed at safeguarding the integrity of the national pension scheme and ensuring that pension payments go strictly to living and eligible beneficiaries.
According to the Trust, pensioners will be able to renew their certificates through multiple convenient channels, including:
SSNIT Mobile App using facial verification (for resident and non-resident pensioners)
SSNIT Virtual Branch
SSNIT Partner Banks (Co-locations)
Any SSNIT branch nationwide
To further enhance accessibility, SSNIT has arranged home verification services for pensioners with mobility challenges. Eligible individuals may contact the SSNIT Contact Centre on 0302 611 622 to schedule a home visit for certificate renewal.
Pensioners will also receive reminders at least one month ahead of their birth month via SMS, email, or other approved communication channels.
SSNIT is encouraging all pensioners to comply with the new arrangement to ensure uninterrupted payment of their monthly pensions.
Below is the press release
Media Release
10 DEC 2025
SSNIT implements new annual Pensioner Certificate Renewal Policy for all Pensioners
The Social Security and National Insurance Trust (SSNIT) will effective April 2026, implement a new Pensioner Certificate renewal policy.
The revised policy introduces *mandatory annual Pensioner Certificate renewal* for all pensioners. Instructively, once an individual retires, whether at the compulsory retirement age of 60 or voluntarily age of 55, the pensioner *must renew* their Pensioner Certificate every year during their birth month to guarantee continuous payment of their pensions.
The new policy is intended to strengthen the integrity of the SSNIT Pension Scheme by ensuring that pension payments are made to all living and eligible beneficiaries.
Pensioners may renew their certificates through any of the following channels:
– SSNIT Mobile App: Facial Verification (Resident & Non‑resident pensioners)
– SSNIT Virtual Branch
– SSNIT Partner Banks (Co‑locations)
– Any SSNIT Branch nationwide
To promote accessibility and inclusion, SSNIT has instituted arrangements for pensioners with mobility challenges to be verified at home. Such pensioners may kindly call the SSNIT Contact Centre number on 0302 611 622 to schedule a home visit for the pensioner certificate renewal.
Pensioners will receive reminders at least one month before their birth month via SMS, email or other approved communication channels.
We encourage all Pensioners to comply with this arrangement.
For further enquiries, please contact the Deputy Public Affairs Manager, Ms. Jemimah Ofori on 0243 073 169 or the Media Relations Officer, Mr. Robert Dundas Whigham on *0249 145 809*.
Issued by Management of SSNIT
Contact Centre: 0302 611 622
WhatsApp and SMS only (DG’s Office Direct): 0500 003 050
Toll Free: 0800 1100 94 (Vodafone only)
Email: contactcentre@ssnit.org.gh Website: www.ssnit.org.gh
Digital Address (Pension House): GA-107-4293
Source: Muhammed Faisal Mustapha/Nii Okpoti Odamtten
