Swift– Wheels Limited Launch App to Serve Passengers Satisfaction With Public Transport Services in Ghana
Passengers satisfaction with public transport services in Ghana hasn’t gone down well for the citizenry, due to that, Ghana’s public transport system, has been dominated by private sector provision of paratransit for many years. It serves about 95% of public transport needs, often using shared taxis and minibuses.
On the backdrop of this, marks the official launch of the Swift-Wheels App, a wholly owned Ghanaian ride-hailing company, with the vision to create a complete experience of world class transportation and delivery service for everyone in Ghana and the African continent.
Speaking at the launch in their office at John Tei – white house junction, off Amasaman-Nasawam high way on 13th September, 2019, the Chief Executive Officer of Swift-Wheels, Mr. Nana Yaw Dankwa, explained that, riders can simply download the Swift-Wheels mobile App and sign up within at least 30 seconds, and the rider will be connected to a nearby cab based on request.
Mr. Dankwa, intimated that, “What differentiates Swift-Wheels from its competitors? The flexibility for riders and drivers to commute and connect with each other especially with our PaddyRide, which saves cost for the Rider, who can complete a journey with as little as GH ₵ 1.70. You can’t achieve an excellent ride with such a limited budget unless you use the Swift-Wheels service to afford you Excellence in Motion!”
According to him, they are currently in partnership with drivers who we refer to as Swift-Wheels Affiliates, to deliver an affordable and excellent service to their riders. Affiliates, he disclosed that, would start at a commission of 15% of which 1% will be reserved for their Health Insurance.
With safety being central to the core values of the company, Swift-Wheels ensures that, drivers who sign up onto the platform have valid driver’s licenses and their vehicles insured comprehensively.
“Our customer service personnel are dedicated to help address customer issues with the service and appropriate actions meted out on drivers however, until a driver is found guilty after investigation into the incident,” He added.
The CEO, further maintained that, “In a bid to present our riders with exceptional services, Swift-Wheels delivers 3 values: Convenience, reliability and affordability with three services namely;
•SwiftGo: This is the basic service which connects cabs to commuters in the cities.
•RideWithMe: The driver in this context could be corporate workers who intend to save money by sharing their rides with other riders on the Swift Wheels platform. This rider and driver (vehicle owner) share the same route thus becomes economical for both users.
•Paddy Ride: This service is much flexible in its delivery; riders can connect with other riders with the same destination and/or route to share cost as with carpooling. Paddy Ride costs relatively lower as compared to “Ride with me” and “SwiftGo” since riders share the cost of the cumulative journey depending on the time and distance a rider lasts during the journey.” He pointed out.
Story by Dominic Akuffo
